Monday Dec 12, 2016
6:00 PM - 9:00 PM EST
December 12, 2016 6:00 p.m. - 9:00 p.m.
Roane State Oak Ridge Campus
$99.00
Alicia Hall
865-354-3000 x4136
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Guiding the Customer to Success Learning Outcomes: To develop customer care skills Learning to read the personality and needs of customers Maintaining contact and trust 1.Introduction: Getting to know the Each Other 1.The Instructor 2.The Students 2.Selling Yourself 1.Be the Trusted Expert 2.Be Honest 3.Be What They Need You to be 3.Know the Situation: 1.Sale 2.Customer Care 4.Know Your Customer 1.Most People Love to Tell You About themselves 2.Listen and Respond 3.No Bullying 5.Maintaining the Relationship 1.Keep in Contact 2.Take of Issues