Date and Time
Friday Aug 10, 2018
9:00 AM - 12:00 PM EDT
Date: August 10, 2018
Day: Friday
Time: 9:00 a.m. - 12:00 p.m.
Location
Roane State
Oak Ridge Campus
701 Briarcliff Avenue
Oak Ridge, TN 37830
Fees/Admission
$99
Roane State- Guiding the Customer to ...
Description
Guiding the Customer to Success
3 hours
Learning Outcomes:
To develop customer care skills
Learning to read the personality and needs of customers
Maintaining contact and trust
- Introduction: Getting to know the Each Other
- The Instructor
- The Students
- Selling Yourself
- Be the Trusted Expert
- Be Honest
- Be What They Need You to be
- Know the Situation:
- Sale
- Customer Care
- Know Your Customer
- Most People Love to Tell You About themselves
- Listen and Respond
- No Bullying
- Maintaining the Relationship
- Keep in Contact
- Take of Issues