Date and Time
Thursday Oct 18, 2018
6:00 PM - 9:00 PM EDT
Date: October 18, 2018
Day: Thursday
Time: 6:00 p.m. - 9:00 p.m.
Location
Roane State
Oak Ridge Campus
701 Briarcliff Avenue
Oak Ridge, TN 37830
Fees/Admission
$99
Roane State- Guiding the Customer to ...
Description
Guiding the Customer to Success
3 hours
Learning Outcomes:
To develop customer care skills
Learning to read the personality and needs of customers
Maintaining contact and trust
- Introduction: Getting to know the Each Other
- The Instructor
- The Students
- Selling Yourself
- Be the Trusted Expert
- Be Honest
- Be What They Need You to be
- Know the Situation:
- Sale
- Customer Care
- Know Your Customer
- Most People Love to Tell You About themselves
- Listen and Respond
- No Bullying
- Maintaining the Relationship
- Keep in Contact
- Take of Issues