BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20181018T220000Z DTEND:20181019T010000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Roane State- Guiding the Customer to Success DESCRIPTION:Guiding the Customer to Success\n\n3 hours\n\n \n\nLearning Outcomes:\n\n \n\nTo develop customer care skills\n\n \n\nLearning to read the personality and needs of customers\n\n \n\nMaintaining contact and trust\n\n \n\n\n Introduction: Getting to know the Each Other\n\n \n\n \n The Instructor\n The Students\n \n \n Selling Yourself\n \n Be the Trusted Expert\n Be Honest\n Be What They Need You to be\n \n \n Know the Situation:\n \n Sale\n Customer Care\n \n \n Know Your Customer\n \n Most People Love to Tell You About themselves\n Listen and Respond\n No Bullying\n \n \n Maintaining the Relationship\n \n Keep in Contact\n Take of Issues X-ALT-DESC;FMTTYPE=text/html:
Guiding the Customer to Success
\n3 hours
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\n\nLearning Outcomes:
\n\n \;
\n\nTo develop customer care skills
\n\n \;
\n\nLearning to read the personality and needs of customers
\n\n \;
\n\nMaintaining contact and trust
\n\n \;
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